OUR STORE POLICIES

Things You Need to Know

We founded Art by Kikajo with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more! 

Shop policies

Shipping

Processing time:

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 3-10 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them as some orders are made to order and need more time.. Actual delivery time will depend on the shipping method you choose. Delays are expected especially during busy seasons.

Digital downloads

File delivery

This is a digital file. Restrictions

  • Digital downloads may not be shared/sent to anyone

  • For PERSONAL use only. NOT FOR COMMERCIAL USE

  • Designs may NOT be altered or tampered with.

  • No refunds on DIGITAL DOWNLOADS. Please contact us if you have any issues with your order :)

  • Colors may be slightly off depending on your computer settings Your files will be available to download once payment is confirmed. These files are for personal use only and editing is not allowed.

Personalized Products

If you would like to personalize any designs with a name or quote, please contact me. No copyright infringement allowed. No profanity or vulgarity is allowed. This is a family friendly website. If text will be included please be specific when communicating your ideas to me. If you would like colored text, background color, correct spelling and grammar, cursive or print. 

  • Pillows can be personalized with text and color of pillow. They are double sided.

  • Mugs can be personalized. Image will be on one side text on another.

  • Tumblers can be personalized with text and background color changed.

A mockup will be provided once the item you want personalized is purchased. I will design according to your description and once agreed on design, the order will be sent off to print. No more changes will be made after confirmation. 

Return/Refund Policies

Returns on personalized products are not accepted, as they are made to order.

Any claims for misprinted/damaged/defective items must be submitted asap and within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Personalized items are not refundable unless defective. Check your spelling and punctuation. We will produce product as it is delivered to us. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment

Please contact Art by Kikajo before returning any products. We do not refund orders for buyer’s remorse. If item is damaged in delivery you will need to provide pictures of the item within 48 hours after delivery to artbykikajo@gmail.com. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Art by Kikajo reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoev

 

Privacy Policies

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you would like to: access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, please contact Krista Thomas at artbykikajo@gmail.com 

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Terms and Conditions

This website is owned and operated by Krista Thomas -  Art by Kikajo. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.  By using Art by Kikajo you agree to use our services according to our terms and to respect the rights of our brand name, trademark, and digital items. In case we need to contact you, we'll reach out to you via email. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

  1. Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. You must not engage in fraud, theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes Art by Kikajo. You also agree that you are not the target of trade, financial, and economic sanctions, and that you do not appear on a sanctions-related list, including lists maintained by the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State, the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United Kingdom. You also agree that you will not export, reexport, or otherwise transfer Art by Kikajo Products to countries or territories that are the target of comprehensive embargoes or sanctions (including Cuba, Iran, Syria, North Korea, and the Crimea region) or parties on the sanctions-related lists referenced above. 

  2. Don’t Try to Harm Our Systems. 

  3.  ARt by Kikajo may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a product or service of one of our subcontractors or other third parties in order to use some of our Services (like a compatible mobile device). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Art by Kikajo is not a party to those agreements; they are solely between you and the third party.  You agree that Art by Kikajo will not be liable to you in any way for your use of these third party services.

  4. Follow Brand Guidelines. The name Art by Kikajo. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Krista Thomas. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

  5. Digital Items. Digital items (like mockups, templates, images, stationary and other design assets) and texts created in connection with the Products and/or Services we offer and their intellectual property rights belong exclusively to Art by Kikajo.  

  6. You agree to indemnify and hold Krista Thomas harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

  7. To the maximum extent permitted by applicable law, in no event shall , be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
    To the maximum extent permitted by applicable law, Krista Thomas assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

  8. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

  9. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

  10. These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Louisiana, USA. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Users/Members

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment